Overcoming one’s weak point by setting specific goals

My parents loved UGG, and my father wears a pair of UGG boots even inside the house. Influenced by my parents, I naturally became a great fan of UGG. UGG Tokyo Flagship serves customers in a friendly manner, and everyone makes the best of one’s individuality to communicate with customers in their own style. In my case, I often approach customers by maintaining adequate sense of distance and praising the customer like “Your manicure looks great!” or “Cool outfit!” instead of directly asking “What are you looking for?” because I myself like being served that way. Communicating again with a customer you have already talked to is called “second approach,” but I find it a bit difficult, so I want to overcome that.

Once a month, you set a goal you want to achieve during the month. It is still a few months since I became an exclusive service staff member, and I set specific goals like “Always say thank you to the customer with a smile” or “Talk with the customer during the payment instead of doing it in silence.” You can work in a conscious manner by setting goals. The store manager and other staff members encourage me like “I can see the difference from before!” or “You are becoming able to do it,” which makes me happy.